Chatbot maintenance can be a pain
A chatbot that answers a few simple questions needs hardly any maintenance. However, if a chatbot project is a bit larger, it can become a pain.
With Bubble CMS it is very easy to teach the chatbot the correct answers to frequently asked questions. With the help of predefined templates, structured conversations can be configured in an instant.
Find your intents immediately thanks to a fast full text search. It includes both training sentences and answers from the bots.
Get an overview of what your chatbot did not understand and assign the unanswered user utterances to the corresponding intent.
Create new intents if there is no suitable one for an utterance yet.
All changes are applied to a test instance first. This allows you to test your changes before they are published.
In addition, the content is tested automatically. This allows you to decide whether you want to apply the changes to the productive environment.
The Bubble CMS Dashboard provides you with a bunch of key metrics for chatbot analytics. Many of the capabilities of the chatbot will be measured through those metrics.
In addition, it is possible to export all conversations to your own reporting tool such as Tableu or Qlik Sense.
Sometimes you want to have a look at a conversation in detail. Bubble CMS can not only show the history of every conversation but also update the live transcriptions in realtime.
In addition, the context of individual messages can be inspected.
Bubble CMS empowers business people to manage the content of their chatbots without the need of an IT guru.
Thanks to its technology-indepedance, Bubble CMS can be easily integrated into an existing chatbot environment.