Chatbot maintenance can be a pain
A chatbot that answers a few simple questions needs hardly any maintenance. However, if a chatbot project is a bit larger, it can become a pain.
March 5, 2019
Chatbot Content Management
The content of a chatbot should be managed by the people who are most
familiar with it.
Bubble CMS was developed to make this possible.
Bubble CMS was developed to make this possible.
Easy Content Management
Manage your chatbot content like a breeze thanks to a powerful and intuitive user interface.
With Bubble CMS it is very easy to teach the chatbot the correct answers to frequently asked questions. With the help of predefined templates, structured conversations can be configured in an instant.
Find your intents immediately thanks to a fast full text search. It includes both training sentences and answers from the bots.
Easy Chatbot Training
Train your chatbot in no time and with confidence.
Get an overview of what your chatbot did not understand and assign the unanswered user utterances to the corresponding intent.
Create new intents if there is no suitable one for an utterance yet.
Verify Changes
Test your new content before publishing.
All changes are applied to a test instance first. This allows you to test your changes before they are published.
In addition, the content is tested automatically. This allows you to decide whether you want to apply the changes to the productive environment.
Metrics
Monitor and improve the performance of your chatbot efficiently.
The Bubble CMS Dashboard provides you with a bunch of key metrics for chatbot analytics. Many of the capabilities of the chatbot will be measured through those metrics.
In addition, it is possible to export all conversations to your own reporting tool such as Tableu or Qlik Sense.
Conversation insights
Get insights into what users are chatting about.
Sometimes you want to have a look at a conversation in detail. Bubble CMS can not only show the history of every conversation but also update the live transcriptions in realtime.
In addition, the context of individual messages can be inspected.
Features
Bubble CMS empowers business people to manage the content of their chatbots without the need of an IT guru.
Thanks to its technology-indepedance, Bubble CMS can be easily integrated into an existing chatbot environment.
Intent management
Add, update, combine or remove intents.
Fast full text search included.
Fast full text search included.
Multi-lingual chatbot
EN, DE, FR, ... - you name it.
Supported NLU frameworks
Dialogflow and Rasa
others on demand
others on demand
Entities
Configure entity extraction
Shipped with a set of predefined system entities.
Shipped with a set of predefined system entities.
Independent training
Several specialists can train the bot independently for a specific
domain.
Test modified content before publish
The proper functionality of the bot can be ensured automatically
with test questions.
Overview of unanswered user utterances
Utterances that the bot has not understood are clearly displayed
and serve as the basis for periodic training.
User authentication
Social login
LDAP on demand
LDAP on demand
Analytics
Basic user, message and bot metrics
Custom metrics on demand
Custom metrics on demand
Software as a Service (SaaS)
Hosted in Switzerland in a high available data center.
On-premise
Installed locally, on your own servers.
